.Lider de Proyecto Sales Qualit**Role Purpose**- The Sales Quality function is to provide assurance that HSBC's customers are treated fairly and are recommended products that are suitable for their needs and appetite for risk- The Sales Quality function should ensure that sales are conducted and documented in line with HSBC policies and procedures as well as being compliant with respect to both local and external regulators, current legislation, Compliance and Departmental procedures- The Sales Quality Call Back Agent's key role is to assess and test the customer outcomes for HSBC sales, to ensure that the customer outcomes are in line with HSBC Global Minimum Sales Quality Standards and regulatory requirements- This role reports into the Senior Manager appointed for the RBWM Sales Quality Function and will perform a number of tasks related to the Sales Quality business including performing a number of calls to the customer to review the sales according to the process identified across HSBC globally. The role holder is responsible for ensuring that all the relevant checks are carried out accurately and according to the process designed under guidance and supervision from the Senior Manager- Success in this role will be dependent on the role holder's ability to follow the process and identify any issues related to the quality of sales including the provision of regular updates and support to the Senior Manager.Principal Accountabilities:- Manage the review of customer outcomes through call backs in line with HSBC Global Minimum Sales Quality Standards- Deal with general enquiries from the sales force at all levels and other internal customers and third parties (both written and verbal), ensuring all are resolved satisfactorily