.Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About the teamThe Renewals Team focuses on facilitating contract renewals at Stripe. We partner with sales on the administrative, advisory and analytical aspects of a renewal, including identifying upcoming renewals, responding to re-pricing requests, determining historical consumption and pricing, positioning value, surfacing upsell / cross-sell opportunities, proposing pricing and helping close deals.The Renewals Operations Associate will partner with AE's, Sales Management and Deal Pricing to retain and expand user revenue.A successful candidate will work with their sales team to produce and present compelling customer proposals, ensuring that contracts are renewed on-time and quoted accurately.A successful candidate will have a demonstrated ability to think strategically and analytically to identify cross-functional challenges and build consensus, within a team and across functions, to execute against fluctuating volumes and complex projects.What you'll doStripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe's operations for the next decade.We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth.If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!ResponsibilitiesProactively manage Renewal pipelines and activity / engagement milestonesRespond over email to inbound user re-pricing requestsResearch user purchase and renewal history and make recommendations based on prior activityGather requirements from Sales and User account signals for renewal, expansion and upsell opportunitiesAssist with complex quote creation to allow Sales to focus on upsellExecute Stripe's Renewals Desk strategy, in alignment with Stripe's Sales business strategyIdentify and optimize repeatable and scalable processes, looking to automate, re-tool, and process improveHelp cultivate a team culture that includes high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environmentWho you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.The preferred qualifications are a bonus, not a requirement
