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Sales
Our Sales team is the largest revenue-generation department at United. They work closely with travel agencies, United travel departments, and corporate clients
Job overview and responsibilities
The local Ticket Office Sales Representative is responsibr increasing direct local sales at each assigned office by proactively prospecting potential clients, SMEs and non IATA agencies and providing outstanding service to customers visiting our City Ticket Office (CTO) as well as via phone (if applicable).
As Sales Representative this role is also responsibr supporting the contracted / managed agent and corporate customer Importante empresa by offering comprehensive service and sales support via Jetstream. The role is an integral part of sales and complimeneld sales efforts by handling service-related issues and achieving a mutually beneficial resolutir both customers and United
- Achieve and exceed established sales and ancillary goals assignr the year
- Proactively prospect and qualir new direct customer the CTO by conductiequent telemarketing campaigns, cold calls and sales calls to grow customer database
- Participate in joint sales calls with CTO Supervisor, Sales Department team and airline partners as well as key events with the purpose of capturing new prospects
equent and consistent communication with CTO assigned customers, travel agencies and corporate/PerksPlus accounts
llow up on corporate accounts and premier customers monitoring their travel activity and calls to reinforce United presence
- Responsible to issue/reissue of domestic and international ticker travel on United Airlines and other airline partners
- Comply 100% with United Airlines Internal Audit guidelines, policies and procedures
- Keep updated and informed with all United policies and procedures to provide excellent customer service
- Assist co-workers as well as direct customers with problems and concerns related to reservations/ticketing, MileagePlus, refunds, United products and services
- Process group requests receivom direct customersand travel agencies by providing a group contract including all terms and conditions related to deposits, ticketing date, cancellation, itinerary, and authorizre
- Serve as an additional point of contar service related issues within Latin America's sales organizatir United's contracted agencies and corporate customers. Providing timely and informative responses with innovative that create win/win situatior both the customer and United Airlines
- Ensure the highest level of customer services is maintained
This position is offered on local terms and conditions. Expatriate assignments and sponsorshr employment visas, even on a time-limited visa status, will not be awarded.
Required
- High school diploma or General Education Diploma (GED)
- Sales, analytical, customer service, and communication skills
- Ability to work under pressure aexibility with working shifts; showing willingness to perform new assignments
- As job evolves,
be willing to learn and perform other new projects to collaborate with other co-workers during vacation, time off etc.
- 2 years previous sales Importante empresa
- Excellent verbal and written communication skills in English and Spanish (fluent)
- Excellent Technology usage skills
- Demonstrate to be an excellent problem solver
- This position requires a pro-active team player with a positive attitude, high level of multitasking, prospecting and telemarketing skills
- Must be legally authorized to work in Mexir any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essentinction of the position
- Hold a valid passport and U.S. Visa
Preferred
- 2 years previous airline sales Importante empresa
- 2 years of Reservations and Ticketing knowledge
Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBT
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