.POSITION OVERVIEWSALES REPRESENTATIVEThe sales job of the year is now hiring! We are looking for sales agents to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you.With our industry-leading training program, you are sure to succeed and grow. All applicants must be fluent in English and reside within driving distance of our office, located in Hermosillo, SO.This position offers a competitive base wage and lucrative sales commissions and contest incentives. Start your career here!To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.POSITION RESPONSIBILITIESWHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.Essential DutiesHandle inbound and outbound contacts in a courteous, timely, and professional mannerUtilize knowledge base and training to accurately answer customer questions and sell appropriate products and servicesListen to customers, understand their needs, and resolve customer issuesResearch systems to find missing information; coordinate with other departments to resolve issues as applicableUtilize systems and technology to complete account management tasksAccurately document and process customer orders in appropriate systemsFollow all required scripts, policies, and proceduresComply with requirements surrounding confidential information and personal informationEscalate customer issues to the appropriate staff and managerial for resolution as neededAttend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processesAdhere to all attendance and work schedule requirementsCANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply.This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated