**Job no**: 510372**Brand**: Discova**Work type**: Fixed Term Contract**Location**: Cancun, Mexico**Categories**: Wholesale & Product**About Us**The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.**About the Opportunity**Discova have the amazing IDS Host team in destination to provide the best customer service to our clients, our hosts address the needs and requests of our clients at the destination during their stay, providing complete and appropriate solutions for each client. Boost sales of tours and transfers at destination to contribute to the growth of the company's income.**Responsabilities**- Receive passengers at the airport and guide them to the hotel.- Resolve customer service issues to customer's satisfaction with appropriate corrective and preventive measures.- Service all customer enquiries professionally and efficiently within 24 hours or according to business needs with an expectation of conversion rate as per business expectations.- Maintain the expertise in the domestic market by being up to date with domestic information or changes.- Meet and exceed individual and team sales targets as directed by the IDS Leader.Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your **_element_**. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.**Get in touch now and Discova a world of possibilities!