**About Us**Our Mexico's Reservations Center is currently seeking a Multi lingual Reservations Sales Agent to handle all facets of establishing hotel reservations at any of the IHG branded hotels globally.
This role will answer incoming calls and provide information and sell to potential guests and clients wishing to stay or make a booking at any of our properties.
**Your day to day**- Provide an industry-leading reservation solution in English and one or more language (Portuguese, Spanish) for all contacts- Champion BrandHearted behaviors by demonstrating knowledge, passion and pride.- Embrace the global and cultural diversity of our guest and business needs.- Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.)
as set by management despite difficulties or obstacles.- Build rapport with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience.- Inspire loyalty through personalized and efficient service driven by the guest's needs.- Uses creativity to proactively find solutions to drive results; takes accountability and listens to ideas and feedback of others.- Manage time effectively (including adherence to assigned schedule, attendance, break time compliance etc.
)- Navigate multiple web-based systems while managing various work streams to provide an enhanced guest experience.- Work effectively by understanding, trusting and using tools and information appropriately.
**What we need from you****What we offer**In return, we'll give you a competitive financial and benefits package which includes healthcare support, dental and life insurance.
Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people.
Most importantly, we'll give you the room to be yourself.So what's your passion?
Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer.Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
We'll never know unless you hit the 'Apply' button.
Start your journey with us today and let's #GoFurtherTogether.