At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better together!What We Do…We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.And today, we're the world's leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder's technology every year.About the Sales / Success Team leaderAre you a passionate leader with a knack for building high-performing teams? Do you thrive on exceeding customer expectations and driving business growth? If so, then this leader role at SiteMinder is the perfect opportunity for you!What you have...Strong leadership and coaching experience and backgroundExtensive experience managing sales/retention teams and driving KPIsExperience in sales and revenue managementExperience in the hotel industry or travel tech is a bonus.What you'll do...Team Leader & Coach: Guide and mentor a team of Customer Success/ Sale AdvisorsBecome an internal Subject Matter Expert (SME) for customer retention and churn.Ensure that your team consistently achieves or surpasses key performance indicators (KPIs) related to customer success.Our Perks & Benefits…- Mental health and well-being initiatives- Generous parental (including secondary) leave policy- Paid birthday, study and volunteering leave every year- Sponsored social clubs, team events, and celebrations- Employee Resource Groups (ERG) to help you connect and get involved- Investment in your personal growth offering training for your advancementDoes this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.#J-18808-Ljbffr