Sales Supervisor Call Center

The Sales Supervisor is responsible for managing and developing a team of sales agents within a call center. This role includes coaching, providing feedback, and training agents to enhance their sales skills and performance. The Supervisor will also ensure that the team meets and exceeds sales targets while adhering to company standards and delivering exceptional customer service.

Key Responsibilities:

- Coaching and Development: Provide one-on-one and group coaching to sales agents, focusing on techniques to improve sales performance and customer interactions. Develop and implement training programs to address skill gaps.
- Performance Monitoring: Monitor and evaluate agent performance through call reviews, performance metrics, and quality assessments. Provide constructive feedback and actionable insights to help agents improve their skills.
- Sales Strategies: Develop and communicate effective sales strategies and techniques. Share best practices and industry trends with the team to keep them updated and motivated

Work Location: In person