.Sales Support Analyst - CRM SpecialistDescription - Business environment In the Industrial business, we've built a sales operation team composed of inventive, dedicated, capable people committed to serving their customers and with the drive to meet demanding targets. This position is a key contributor in supporting our CRM strategy and sales support activities for the Industrial business in AMS.Job description The CRM Project Manager position will have overall responsibility to manage the current and future CRM strategy for the AMS Industrial team. This role will define business requirements for Industrial, work with other Industrial regions & AMS functions (Sales, Marketing, Services, and Category) to drive our business needs, coordinate project plans with WW Industrial and the MS Dynamics project teams, and assist sales with CRM support and training.Key Objectives- Responsible for supporting Industrial AMS Sales & Operations teams in all areas of CRM, including funnel management, leads, contacts, accounts, training, etc.- Assist with driving CRM data quality initiatives and reporting.- Implement new functionality provided from HP corporate to continuously improve Industrial Sales usability & productivity, social selling incentive, etc.- Support all territory management optimization for AMS Industrial Sales- Microsoft Dynamics support & release management, including training & communication.- Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post-project evaluations.- Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.- Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of medium to high complexity, and understand business/customer impact.- Establishes processes which are consistent with overall organization objectives and maintains process documentation.**Responsibilities**:- Communicates tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment with relevant areas of the business, function, or region.- Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post- project evaluations.- Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.- Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of medium to high complexity, and understand business/customer impact.- Utilizes and assists others in utilizing standard project management and quality improvement methodologies in process improvement approaches.- Establishes processes which are consistent with overall organization objectives and maintains process documentation
