Sales Support Representative

**Job Duties**:- Initiates and coordinates the processing of sales orders.- Monitors sales order system to ensure accurate receipt and booking of sales orders.- Tracks sales shipment, delivery, billing, and backlog activities, providing internal sales reports when necessary.- Responds to inquiries regarding status of orders and resolves customer order difficulties.- Prepare customer pricing and proposals for identified opportunities.- Ensure that all quotes are completed in a timely and consistent matter.**Job Requirements**:- 2-4 years Order Entry experience, or 3 years general office, accounting, or customer service experience.- The ability to understand technical, complex solutions and products is of great value to us.- Must be professional and dependable, able to deal with both internal and external customer inquiries, very detail oriented data entry, proven ability to troubleshoot to resolution, strong systems skills.- Professional communication skills and business etiquette required, able to multi-task and be proactive, must be able to efficiently organize, demonstrate a customer first perspective.- Exceptional communication skills. Strong English language skills, written and verbal required.- Knowledge of Microsoft Office software (Word, Excel, Outlook).- Knowledge of Quantum products is a plus.- Working knowledge of Secondary Storage (backup and archival) is a plus.**Essential Functions**:- Must be able to sit for several hours in a row.- Must be able to talk on the telephone for several hours in a row.- Must be able to type and provide accuracy with details.- Must be able to take criticism and act courteously with internal and external customers.- Must be able to work well alone and as part of a team.- Must be able to effectively manage and prioritize multiple demands/tasks.- Must be able to work overtime during some periods throughout the year (ex. end of quarter).- Willingness to be flexible in coming to our Guadalajara, MX office when needed.