This role is to be based in our Zapopan office and offers a hybrid working schedule, with at least three days per week spent in the office.
**Job Duties**:
- Initiates and coordinates the processing of sales orders.
- Monitors sales order system to ensure accurate receipt and booking of sales orders.
- Tracks sales shipment, delivery, billing, and backlog activities, providing internal sales reports when necessary.
- Responds to inquiries regarding status of orders and resolves customer order difficulties.
- Prepare customer pricing and proposals for identified opportunities.
- Ensure that all quotes are completed in a timely and consistent matter.
**Job Requirements**:
- 2-4 years Order Entry experience, or 3 years general office, accounting, or customer service experience.
- The ability to understand technical, complex solutions and products is of great value to us.
- Must be professional and dependable, able to deal with both internal and external customer inquiries, very detail oriented data entry, proven ability to troubleshoot to resolution, strong systems skills.
- Professional communication skills and business etiquette required, able to multi-task and be proactive, must be able to efficiently organize, demonstrate a customer first perspective.
- Exceptional communication skills. Strong English language skills, written and verbal required.
- Knowledge of Microsoft Office software (Word, Excel, Outlook).
- Knowledge of Quantum products is a plus.
- Working knowledge of Secondary Storage (backup and archival) is a plus.
**Essential Functions**:
- Must be able to sit for several hours in a row.
- Must be able to talk on the telephone for several hours in a row.
- Must be able to type and provide accuracy with details.
- Must be able to take criticism and act courteously with internal and external customers.
- Must be able to work well alone and as part of a team.
- Must be able to effectively manage and prioritize multiple demands/tasks.
- Must be able to work overtime during some periods throughout the year (ex. end of quarter).