Sales Support Specialist – Customer SupportAt ABB, we are dedicated to addressing global challenges.
Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
That's our story.
Make it your story. This position reports toChannel Manager
Your role and responsibilitiesIn this role, you will have the opportunity to provide technical assistance/support to both internal and external customers.
Each day, you will coordinate customer accounts with topics related to technical issues and order receipts, create new opportunities and follow up on new leads.
You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: #LI-Onsite.
This role is contributing to the Motion Business Unit in Mexico.
You will be mainly accountable for:
Development of current customers by coordinating with Sales teams.Provide Technical Support to customers regarding applications, sales tools, product presentations, training, and other related activities.Follow up on sales opportunities, increase pipeline, and increase orders.Development and follow up of new leads for the business.Our team dynamicsYou will join a highly skilled team, where you will be able to thrive.
Qualifications for the roleYou are a Higher University Technician in Automation and Control, Electrical, Mechatronics, or a recent graduate in Engineering.You are interested in technology and in control and automation.You enjoy working with customer service.You have a methodical personality, the ability to adapt to changes, and problem-solving skills.Previous experience (internship) in a company within the automation industry is valuable.You can communicate in English at an intermediate level, which is a plus.What's in it for you?Get exposed to cutting-edge technology in Motion and have a visible impact on the future.Learn from highly experienced, genuine, and caring colleagues – people who are committed to helping you achieve your personal and professional goals.Enjoy a supportive and solution-driven team environment.BenefitsPaid Parental leave (gender neutral)Life insuranceRetirement planAccident insuranceWellbeing program
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