.The Sales Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Good communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities: Assists Clients and IMs with technical specifications and expertise for new or maintenance implementations. May include one-on-one support, assisting with client calls, etc. Handles, or assists with, complex implementations. Serves as first point of contact for escalated technical issues on implementations. Coordinates with specific product technical support groups in resolving implementation issues. Works on new product rollouts from an implementation and technical perspective. Aids in the development of processes and procedures. Provides new hire product implementation training and process change training for the CMIU team. Works and leads implementations with the sales products. Provides timely, complete and accurate updates to various weekly metrics reports and product tracking information for implementations assigned. Successfully completes all compliance, product, and other training required by management. Participates in product and other training opportunities recommended by management. Involvement in designated projects such as new or updated product roll-outs, process improvement meetings or other areas relevant to the team. Contributes to the team through sharing knowledge, recommending process improvements, and supporting day-to-day activities
