**About the role**:
Medical Departures' Sales Support - DSO agents are responsible for helping patients receive timely quotes & to book their dental appointments at our global clinics via our platform. You will be responsible for the quote & appointment process from beginning to end; ensuring that quotes & appointments are accurate and completed in a timely manner.
**RESPONSIBILITIES**:
- Work closely with Sales agents to book & confirm appointments with our global partner network of dental & medical clinics via all available channels in English & Spanish.
- Work with Sales Support agents, partner clinics & patients to gather details to provide accurate quotes according to established SLAs
- Make outbound sales calls (VIP calls) through phone/WhatsApp to remind patients of their pending appointments (1 week, 3 days, the day before appointment date)
- Make outbound sales calls (VIP calls) through phone/WhatsApp to follow-up with who attended their appointments to see how they are doing and book follow-up appointments (1 week, 3 days, the day after appointment date)
- Meet and beat daily, weekly and monthly confirmation, quote, SLA targets
- Accurately document, tag, create follow-up tasks every interaction with prospects and patients into a CRM tool
- Follow-up with tasks by meeting/beating established SLAs
- Work within the agreed shift schedule. (Available to work on weekends.. if required)
- Attend weekly 1-on-1s, team meetings and training and coaching sessions as required.
- Help build the world's largest global medical and dental online agency.
**JOB REQUIREMENTS**:
- 2+ years of experience in a sales support or customer service role
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet tight deadlines
- Detail-oriented with strong organizational and time-management skills
- Ability to work independently and as part of a team
- Fluent in English (verbal and written) **is a must**:
- Fluent in Spanish (verbal and written) **is a must**:
- Extensive technical experience with: MS Office (Outlook, Word, Excel, Teams Chat) or Google Business suite (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk, Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad, CallTrackingMetrics, Tollfreeforwarding), chat (LiveChat, Olark,
- Familiarity & knowledge of dental or medical procedures *is a plus*
- Excellent listening and writing skills
- 40+ WPM typing ability
- Travel savvy - international travel experience *is a plus*
- Ability to work responsibly and productively from a remote home-office environment with good time management.
- Weekend availability, according to shift schedule (5 days on, 2 days off)
**EQUIPMENT REQUIREMENT**:
- High speed internet & mobile connections
- Reliable computer & mobile device with audio and video capabilities
**About Us**:
Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries.
We are a fully remote company. The team is spread throughout Latin-America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.
**Job Types**: Full-time, Part-time
Part-time hours: 50 per week
**Salary**: $16,000.00 - $17,000.00 per month
**Experience**:
- Working remote: 2 years (preferred)
- Google Workspace: 2 years (preferred)
- CRM system: 1 year (preferred)
**Language**:
- English (required)