.About Us:Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries. We are a fully remote company. The team is spread throughout Latin-America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.About the role:The Sales Team Leader will oversee the performance of the sales team, ensuring the achievement of company sales goals and objectives. This role involves managing the day-to-day operations of Sales Agents, providing guidance, training, and support, and fostering a productive and positive team environment. The ideal candidate will have a strong background in sales, excellent leadership skills, and a passion for helping patients receive the best possible care.SALARY: 1,500 USD (Monthly base)COMMISSION: Individual Performance-based starting from the date of promotionBENEFITS: 100% remote work, healthcare allowance, mobile & internet allowance, unlimited sick & vacation days, maternity/paternityHIRING STATUS: Contractor (2 months of probation)RESPONSIBILITIES:Lead, mentor, and motivate the sales team to achieve and exceed sales targets and KPIs.Provide coaching and feedback to Sales Agents to improve performance and skill levels.Manage team scheduling to ensure 100% front-line availability and coverage across all communication channels, including phone, WhatsApp, live chat, social media, and email.Develop and implement sales strategies and processes to maximize lead conversion and booking rates.Monitor and analyze sales performance metrics, including revenue, estimated gross booking value (EGBV), and cancellation/no-show rates.Identify and implement improvement initiatives to enhance the sales process and customer experience.Ensure the team provides excellent customer service, responding swiftly and courteously to patient inquiries and complaints.Oversee the coordination of appointment bookings between dental/medical providers and patients, ensuring accuracy and timely follow-up.Support Sales Agents in upgrading patients to higher-value treatments and promoting available discounts and promotions.Ensure accurate capture and documentation of patient information in the Zoho CRM tool, maintaining a +95% accuracy rate for tags, notes, and follow-up tasks.Monitor daily sales funnel activities, conversions, and projections, providing regular reports to senior management.Collaborate with other departments, including Sales Managers, Marketing, Content, and Supply, to ensure a cohesive approach to achieving company objectives.Facilitate regular training and coaching sessions to keep the team updated on best practices and new product offerings.Provide ongoing training on the Best Practice System (BPS) documentation and training materials.ADDITIONAL DUTIES AS REQUIRED:Attend regular team meetings