.Trainer will be responsible for the implementation of various training strategies, delivering new hire training curriculum, create an engaging training environment to ensure successful skill and knowledge transfer.
The Trainer is also responsible for the day-to-day management of new hire trainees until graduation to the production team.
This energetic position requires a Sales training background and previous experience in the facilitation of new hires and onboarding curriculum.
**Responsibilities**:- New hire training and Uptraining- Prepare/Improve Training/Nesting curriculum- Prepare training materials and keep them updated- Deliver Training and Uptrainings for new hires and current employees- Develop quality agents that can perform on their own- Handle nesting team and accountable for their performance- Provide floor support to designated area of agents with call handling to new or struggling agents during Nesting**Requirements**:- Solid BPO/call center **training** experience- Experience in remote work and digital tools (CRM, Google, Dialer, etc.
)- Medium to high technology skills- Equipment to work from home (computer i3 or equivalent and above, 10 mbps of internet speed and above)**We offer**:- Weekly base pay- Performance bonus- Monday to Friday schedule- Full lw benefits- Permanent work-from-home arrangement- Growth opportunities**Company Values**- **Get Stuff Done, Deliver Results, Own It!
**_- Achieve results for the business and for customers- Be accountable and action oriented- Take ownership for identifying and creatively solving problems- Know your numbers and manage them daily- **Directly Communicate, Fiercely Collaborate**_- Get to the point - be professional, direct, and efficient- Lead with facts, actions, and solutions - not opinions and excuses- Work together to solve issues and improve the business quickly, efficiently, and effectively- Passionately debate ideas to get to the best outcome and then once a decision has been made move forward together to make it successful as a cross-functional team- Be open, transparent, and inclusive with both successes and challenges- **Innovate Always and in All Ways**_- Entrepreneurial to our core- Always be looking for new business opportunities and new ways to serve our customers- Never satisfied with how things are currently and always look to make improvements- Motivated by creating something from nothing or designing a new way to do something- **Domain Experts, Company Experts**_- Hunger for knowledge, personal growth, and passion for learning- Leverage existing true functional expertise and develop new functional expertise- **Growth: Customers, Company, People**_- Have a growth mindset for our customers, the company and ourselves