.Title: Business Systems Analyst (Salesforce)Job Location: Mexico - RemoteOur Department: Digital TransformationAbout the RoleAs a Business Process Analyst in the Digital Transformation Office, the successful candidate will be enthusiastic about the opportunity to disrupt the industry and transform the business.
The Business Process Analyst represents the interests of both internal and external customers.
The ideal candidate will possess key skills in eliciting and translating customer feedback into functional capabilities and solutions that align with the overall strategy.
They will help translate the business strategy into operational process design and will be decisive in making and communicating informed decisions.Additionally, the successful candidate will have strong written and verbal communication skills and be comfortable presenting in front of large groups.
They must quickly learn new software and technologies and possess excellent organizational, problem-solving, and troubleshooting skills.
Experience in teaching or training other users and the ability to translate technical content to non-technical users is essential.
Finally, a good Business Process Analyst is an open-minded, inquisitive individual who enjoys working in a team but can also work independently in a self-directed environment.What You Will DoGather and document business requirements, define scope, and perform map/gap analysis.Serve as a conduit between business strategy/workstreams and technical/delivery teams, aligning business and development efforts.Understand user needs and drive continuous improvement and efficient use of the Salesforce platform.Collaborate with business and technical teams to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices.Drive user adoption of Salesforce by supporting and training users.Develop test plans and cases, conduct system integration testing, and perform user acceptance testing (UAT) to validate system functionality and performance.Collaborate with business users, other process owners, cross-functional teams, IT resources, sector leads, and leadership to deliver solutions.Track, monitor, and report project status using Jira software.Set the structure and user story framework (epics, features, high-level stories), and provide user story acceptance criteria.Identify impacts on downstream processes such as invoicing, provisioning systems, and revenue recognition.Drive the breakdown of large solution requirements into an executable backlog.Work closely with the delivery team to design and release new product features and capabilities as a member of the agile delivery team.Support and generate release materials as necessary.Participate in industry trade associations, technical working groups, seminars, and other relevant events