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**Position Overview**:Join a fast-paced, internationally distributed IT development team responsible for migrating multiple home-grown customer ticketing solutions to Salesforce Service Cloud for Siemens Digital Industries Software.
The role is a hands-on position; you will configure and develop in Service Cloud and participate in stakeholder meetings to analyze requirements and set expectations to provide the necessary features requested by customers.
The enterprise landscape is complex; you must be capable of bringing stakeholders and other teams together to collaborate and align.
Excellent communication skills and an ability to navigate and influence the organization are crucial to your success.
**Main Responsibilities**- Provide a structured way to develop and evolve Service Cloud implementations comprised of core services, such as Case and Contact Management.- Work with business stakeholders, project managers, business analysts, and other IT teams to understand business needs and requirements.- Work with a nimble team of software engineers and enterprise architects to ensure the solutions meet our business needs using Agile methodologies in a fast-paced environment.- Take a lead role in the entire development cycle, conduct design and code reviews, and have heavy input throughout the process, from requirements to production deployment.- Prepare and implement quality assurance procedures to mitigate risks.- Ensure project documents are complete & current and provide adequate documentation and knowledge transfer for completed work.
**Required Knowledge/Skills, Education, and Experience**- Multiple years of experience with SFDC Service Cloud and supporting/migrating business processes- Experience developing and deploying solutions in a cloud platform, e.G., AWS, Salesforce (preferred); experience working to understand and transition business process to SFDC Service Cloud is required.- Deep technical, hands-on experience creating and consuming REST API services with JSON- Experience in defining system architectures and designs, exploring technical feasibility tradeoffs, and making data-driven decisions- Ability to summarize and communicate complex topics to sell and defend needs & illustrate solutions to business stakeholders**Nice to have**:- Experience building microservices using Spring Boot- Strong experience working in an Agile/Scrum environment; experience with Jira isa plus.- Experience with Test Driven Development, including writing and implementing automated unit, system, and integration tests- Experience with databases like Oracle 12c/Salesforce database; Siebel experience is a plus