**Descripción del puesto**:Your life at...- You will be a service manager on SFDC development and support projects with multiple team members.- Handle Support operations, Problem Management, Resource Management and Risk Management.- Own and successfully track escalation procedures, incident management, and other disciplines related to service delivery- Create review and circulate the quality audits and metrics related to service delivery- Lead and drive Process Improvement initiative leveraging latest technologies.**Requisitos**:**Knowledge, Skills, and Abilities**:- Experience in managing 24x7 work model of IT Application Support with legacy and digital apps and other IT Programs to deliver within Schedule, Cost & Quality at least with 10+member team- Well versed with ITIL processes and able to design and implement a service life cycle.- Well versed with quality audits and metrics related to service delivery- Responsible for Service management with consistent high level quality- Expectational customer-facing skills, expertise in people management and ability to lead large diverse teams.- Good experience in driving Process Improvement initiative leveraging latest technologies.- Good Experience in Customer Interaction and Managing stakeholders and submit periodic project status reports to confirm project progress to the customer.- Proficiency in Support operations handling, Problem Management, Resource Management and Risk Management.- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery- Experience in project level activities of handling PMR, Audits and budget handling.- Retail domain experience is good to have- Good understanding of Project, Program and Financial management- Coach and Mentor, the Project leads- Readiness to demonstrate proactive mind set- Excellent verbal and written communication skillscertifications from one or more areas below- ITIL Foundation or equivalent- SFDC-Admin- PMP or equivalent- Scrum Master/Equivalent- Service management (any certificate course)**Beneficios**:Contratación de planta NO PROYECTOPrestaciones de ley y superioresInglés avanzado oral (se harán evaluaciones)