Eaton's Corporate Sector division is currently seeking a Salesforce support analyst.
What you'll do:As a Salesforce Support Analyst, you will be responsible for providing technical support and guidance to Salesforce users across the North American Sales organization as well as third-party Agent partners. Your mission is to provide a frictionless experience for users that supports pipeline growth and seller productivity. Additionally, you will collaborate with business stakeholders and IT teams and leverage your Salesforce expertise and best practices to ensure the data quality of our sales pipeline and process adherence.
Responsible for the Tier 1 & 2 Salesforce Support questions for the North American Sales (NAS) users and NAS external partner users, including maintaining user access updates for new and existing users.Provide timely and effective resolution of user issues and requests related to Salesforce functionality, configuration, and performance. Collaborate with business team members and IT team to resolve issues.Test Salesforce enhancements or data migration requirements, ensuring quality and accuracy and isolate and escalate any defects.Monitor and maintain data quality in Salesforce Sales and Partner Sales Platform, by performing regular audits, communicating results and encouraging sales users and leaders to support data quality.Coach users on Salesforce best practices and features, and contribute to user documentation and guides.Stay current with Salesforce releases, updates, and new features, to best support communications with users.Qualifications:Bachelor's degree in business, information systems, or related field.
Minimum 2 years of relevant experience in software technical support or as a business/system administrator for a software application.
Skills:Preferred Salesforce or equivalent customer relationships software experience (Microsoft Dynamics).
Strong problem-solving, troubleshooting, and analytical skills, with the ability to diagnose and resolve user issues and requests.
Excellent communication, collaboration, and customer service skills, with the ability to interact with users and stakeholders of different levels and backgrounds.
Detail-oriented, organized, and self-motivated, with the ability to manage multiple tasks and prioritize effectively.
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