Salesforce Team Leader Knowledge, Skill, Abilities and Responsibilities:Pro-active personality with a can-do attitude.Good experience in setting up omnichannel and live chat.Must be able to configure the communities with available templates considering branding and themes.Hands-on Experience Cloud, Experience Cloud site builder on case management, knowledge management.Good understanding of data security and external site security.Knows communities' license types and can guide customers on licenses.Understanding of customer support processes and Experience Cloud.Strong analytical skills to measure project success.Owning and driving thought leadership to influence their sphere of technology in the use of innovation to advance business capabilities.Should be able to leverage business and domain knowledge to interpret and translate architecture plans to business plans of the enterprise.Able to connect well with business users.Should be able to translate business requirements into logical sprints and write user stories.Should have deep knowledge of Experience Cloud.Should provide technical recommendations to senior leaders to assist decisions on proposed IT initiatives.Collaborate with other architects and developers to provide technical design guidance to align with strategy and applicable technical standards.Working independently to evaluate and make strategic decisions that will address specific technology design needs.Exposure to Salesforce customization.Experience and understanding of software development methodologies.
Preferred: Hybrid Agile, Agile, Scrum of Scrums.About UsWorking at Jade GlobalTalented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world.
We invest in each employee's personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees.We seek to provide the benefits you need while standing behind you every step of the way.
Our programs include health-related policies and a leave donation policy.#J-18808-Ljbffr