Samsara | Senior Customer Success Manager

Detalles de la oferta

Who we areSamsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility.
As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.About the role:Our Customer Success Managers pick up where our Implementation team leaves off, working closely with our customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a hyper-growth company from within.You should apply if:You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.You are the architect of your own career: If you put in the work, this role won't be your last at Samsara.
We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.You're energized by our opportunity: Our vision to digitize large sectors of the global economy requires your full focus and best efforts to generate creative, ambitious ideas for our customers.You want to be with the best: At Samsara, we win together, celebrate together and support each other.
You will be surrounded by a high-caliber team that will encourage you to do your best.In this role, you will:Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platformCompose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business valueOrchestrate renewal-focused business reviews with our customers where we look back at past successes and align on upcoming goalsDeeply understand the Samsara platform's capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many moreMitigate escalations and resolve customer issuesHelp Customers with a wide range of general inquiries and questionsSolve customer issues and escalations about Samsara products and servicesExperience in multi-channel servicing including excellent phone skills and good writing skills for Web, email, and channel requestsAbility to prioritize work queue and backlog in addition to incoming customer requestsProvide excellent customer service throughout the service cycle from initial request to final close out of the transactionChampion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.Minimum requirements for this role:2-5 years of experience in a Customer Success, account management, or consulting role.
SaaS experience preferredExperience supporting or working with technical productsSolutions-oriented with strong problem-solving skillsPassion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environmentBachelor's degree from a 4-year institutionSpanish and English fluencyAn ideal candidate also:Has strong bias for standardization & automation, the ability to think big, with insistence on high standardsThrives in a fast-paced and change-heavy environmentAt Samsara, we welcome everyone regardless of their background.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.
We depend on the unique approaches of our team members to help us solve complex problems.
We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.BenefitsFull time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more.
Take a look at our Benefits site to learn more.
#J-18808-Ljbffr


Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

Requisitos

Operador Sencillo 5Ta Rueda

Empresa 100% mexicana, con presencia a nível nacional, por expansión solicita: **Operador de Sencillo 5ta rueda** **Requisitos**: - Secundaria concluida - ...


Regio Gas S.A. De C.V - Estado de México

Publicado 4 days ago

Edomex Asesor Telefonico 8 Am A 4 Pm $6,500

**EDOMEX CHAT Y CORREOS** Nexo IT solicita Ejecutivo (a) telefónico para su campaña **Atención a clientes vía chat** Asesoría ví chat o correo a personas ...


Nexo It - Estado de México

Publicado 4 days ago

Atención A Clientes Sin Experiencia Recorcholis

**¡¡¡¡Únete a la familia Recórcholis, la mejor opción para trabajar!!!! ** En Recórcholis nos dedicamos a "Hacer feliz a la gente" y ahora con nuestros prot...


Entretenimiento S.A De C.V - Estado de México

Publicado 4 days ago

Representante De Atención A Clientes (Híbrido

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connecti...


Sealed Air - Estado de México

Publicado 4 days ago

Built at: 2025-01-09T02:06:26.916Z