RH: Vicente Ramirez
Location: Aguascalientes
Position: Service Delivery Manager
What you'll do? Client Relationship Management:
? Serve as the main point of contact for clients, maintaining strong relationships and ensuring consistent and clear communication.
? Collaborate closely with the client to understand their needs, manage expectations, and identify opportunities for improvement in service delivery.
? Proactively address client concerns and resolve any issues to prevent dissatisfaction or escalations. Demand Fulfillment:
? Work with clients to anticipate resource needs and coordinate with internal teams to fulfill these demands efficiently.
? Collaborate with internal Practices and other Support Functions to ensure resources align with client requirements and deliverables. Performance Oversight:
? Engage with consultants regularly to monitor their performance and address any potential issues that may impact client satisfaction.
? Provide support and guidance to consultants to ensure they meet or exceed performance expectations and maintain alignment with client needs. Cross-functional Collaboration:
? Coordinate with internal departments, including Practice Leads and Support Functions, to maintain high-quality service delivery and meet client demands.
? Work closely with other Company Entities to ensure seamless and integrated service offerings for the client. Qualifications: Languages: Fluency in both English and Spanish is mandatory. Experience: 10+ years in service delivery or account management roles, ideally within the technology or consulting sectors. What you'll bring: Strong interpersonal and communication skills. Excellent problem-solving abilities and a proactive approach to client management. Experience working with cross-functional teams to meet complex client needs. Soft skills: Work Under Pressure, Quality at Work, Results Oriented.
What can YOU expect in a career with Capgemini? Working in a team environment, focusing on the analysis, design, and development of technology-based solutions for Capgemini's clients. Collaboration with technical, functional, and industry specialists to assist with the development, implementation, and integration of innovative system solutions. Contributing to client satisfaction by providing timely and responsive value-added services and work products. Competitive compensation and benefits package. A multicultural organization with a presence of more than 340 thousand professionals in Mexico. Engagement in the Collaborative Business ExperienceTM and Rightshore, Capgemini's worldwide delivery model. You will love this job because: Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and onboarding program. Provides a collaborative environment that embodies stated values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. Cultivates an atmosphere for development that enables hands-on planning for your growth. "At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment. All applications welcome and will be considered based on merit against the job and/or experience for the position."
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