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Purpose and Objective Within the Product Engineering (PE) division, the Enterprise Cloud Services (ECS) Delivery Technical Operations team runs the HANA Enterprise Cloud (HEC) and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations & support for our customers across multiple infrastructures - SAP DCs, AWS, Azure & GCP. We are looking for an IT Technology Associate Consultant who will be responsible for infrastructure support and services along with running SAP's backend technology including operations of state-of-the-art datacenters as well as client technology around the globe.
The Role: As an IT Technology Consultant, you will be responsible for:
Handling Incidents, Alerts, and Service RequestsDelivery and maintenance of complex SAP Landscapes by providing technical expertise and support.Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAsConceptual design, configuration, and administration of server landscapes with focus on Linux Operating systemsTroubleshooting and resolving any hardware, OS, App and DB related issues that impact the businessManaging daily operations ensuring high availabilityProper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the teamCoordination with international teams in global projects / crisis handling / de-escalation initiativesWhile cross-trained in all topic areas (Basis/application, OS and Database), you'll specialize in one of these areas and own incidents and service requests closure end-to-endRole Requirements: BE / BTech / MCA from a reputable institute6 to 9 years of work experience in Linux administrationIT experience with network services like DNS, LDAP, Samba, sFTP, Sendmail, PostfixExperience on at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform)Understanding of NFS, BlockDevice, Raid conceptsScripting experience - Any of Shell, Perl, Python, Go, or similarWorking experience in Virtualization (XEN, VMware)Experience with OS monitoring, backup/restore, configuration automation technologies (Chef)Experience working in an international environment, being able to work effectively with international and virtual teamsCapable in technical documentation and creation of knowledge-based assets (KBAs)Ability to continuously acquire new knowledge proactively and independentlyAnalytical and solution-oriented thinkingBasic Knowledge in Network and StoragePreferred: Basic knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business ConnectorWork experience as Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)Working knowledge in Business Object Products (BOBI, BODS etc)Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databasesExposure to ITIL frameworkWe build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 387241 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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