**RH**:Omar Gonzalez
**Location**:Aguascalientes
**Industry - Sector: MALS**
**What you'll do?**
- Participate in incidents Root Cause Analysis.
- Participate in incidents Root Cause Analysis ("RCA"), propose permanent solution for repetitive issues (analyzed via Service now data analysis) and execution.
- Provide support for month-end activities.
- Perform batch job monitoring and with L3 design team to solve batch job failures.
- Understands the AMS ticket management process & Adherence to SLA and managing the status of the tickets.
- Worked in SAP ECC and has exposure to integrations
- Expertise in standard WM processes & configuration: Physical inventory, Replenishment, Repacking, Kitting, label generation, Returnable packaging, RF scanning process.
- Conduct Unit, Integration and Regression tests.
- Knowledge in Interfaces: Idocs processing, AIF, API, RFC, PI interfaces
- Knowledge in Kanban process
- Preparation of Impact Analysis for new Z developments
- Extended support for month end activities
- Customer interactions with good communication skill
- Documentation (User manual, Functional specification)***
**What you'll bring**:
- A dynamic professional with over 12+ years of experience in ERP End user and Functional Consultancy SAP Logistics WM Module, with excellent English communication skills.
- Adept in analyzing information system needs, evaluating end-user requirements and custom designing solutions, and troubleshooting any problems in the process.
- Insightful knowledge of business process analysis and design, reengineering, process rationalization, cost control, capacity planning, performance measurement and quality control.
- An effective communicator with excellent relationship management skills and strong analytical, problem solving & organizational abilities.
- Support the current production environment for SAP ECC and SAP WM (Warehouse Management).
- Represent the configuration and customization changes in SAP risk assessment meeting for moving changes to production server.
- Perform incident management, work order management, change requests and query resolution for tickets created in Service now.***
**Soft skills**:
experience in ERP End user and Functional Consultancy SAP Logistics WM Module.
Support the current production environment for SAP ECC and SAP WM (Warehouse Management).
**What can YOU expect in a career with Capgemini?**
- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini's clients.
- You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
- Capgemini offers a competitive compensation and benefits package.
- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
**You will love this job because**
- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
- Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.
