.SAP Sales Reporting- Service Management, AnalystDo you have experience in IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology?If yes, we are looking for you!Join our team! You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise.About the RoleIn this opportunity as an SAP Sales Reporting- Service Management, Analyst, you will:Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.Deliver SAP WRP and S4 service lifecycle management focusing in day-to-day operation and service improvement, by ensuring reliability and availability.Collaborate with different partners and teams to implement IT standards (operational, compliance, etc) for SAP systems.Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards.Internal cross functional collaboration for SAP transformation, through continuous process improvement and advisory on high value propositions considering best practices.Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules / technical accordingly.Partner with application development teams to deliver operational readiness for new applications and features.Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting / exceeding SLAs.Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.Responsible for monitoring and analyzing business operational and technical key metrics.Effectively articulate complex problems, concepts, and solutions to varied audiences.Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.Participate in complex initiatives such as large-scale upgrades.Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.Ensure documentation, processes, and procedures are updated regularly.Participate in a continuous learning culture and a curiosity about emerging technologies.About YouYou're a fit for the role if your background includes:Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.Fluent English is a must.2+ years of experience in IT Services