SAP Security - Service Management, Consultant
Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology?
If yes, we are looking for you!
Join our team! You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on SAP Security.
About the Role
In this opportunity as an SAP Security - Service Management, Consultant, you will:
Deliver SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability.
Collaborate with different partners and teams to implement IT standards (operational, compliance, etc) for SAP systems.
Monitor, support and improve services according to incident, change, and problem management for daily operations according to IT TR and SAP standards.
Internal cross-functional collaboration for SAP transformation, through continuous process improvement and advisory on high-value propositions considering best practices.
Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules / technical accordingly.
Partner with application development teams to deliver operational readiness for new applications and features.
Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting / exceeding SLAs.
Responsible for monitoring and analyzing business operational and technical key metrics.
About You
You're a fit for the role if your background includes:
Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
Fluent English is a must.
5 years of experience in configuration, development, testing, and release.
Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
Proven track record of success participating in projects and initiatives even with ambiguous details provided.
Strong customer service, problem-solving, organizational, and conflict management skills.
Strong IT Service Management and standards experience.
Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
Proven ability to learn new technologies quickly.
Hands-on experience with programming and scripting languages.
Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
ITIL knowledge.
Location: CDMX
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company.
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should; we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
#J-18808-Ljbffr