SC Customer Operations Order Management - Customer Service RepresentativeLocation: Tlaquepaque, Jalisco, Mexico
Time Type: Full time
Posted On: Posted 3 Days Ago
Job Requisition ID: 3141893
Description: This is an Order Management role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution and backlog management to support customer requirements, enabling HP's financial objectives.
Responsibilities:Acts as a first point of contact for regular, ongoing customer accounts and some "top tier" customers, on daily operational matters.Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience.Resolve operational issues that may arise from the end-to-end sales process (e.g., order status, returns, deliveries, invoicing).Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics).Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.Contributes to efforts to optimize current processes, often collaborating with other groups within HP.Represents team as a subject matter expert on internal processes to other functions and organizations.Accountable for order execution and backlog management; orders processed effectively and efficiently.Responsible for Total Order to Cash Cycle (Order entry to Invoicing).Utilize track-n-trace as a competitive advantage to meet customer RDD requirements.Partner with Contracts/GTS/Credit to meet/exceed customer requirements.Partner with SC and Logistics Network to meet/exceed customer requirements.OM Compliance- SOX, SAB101, SOD, Records Retention.Education and Experience Required:First level university degree or equivalent experience.Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).Knowledge and Skills:Strong communication skills with ability to convey medium impact messages clearly (verbal, written, and presentation).Intermediate understanding of moderately complex internal operational issues.Advanced MS Excel knowledge is required.Developed problem-solving and analytical skills.Broad knowledge of the end-to-end process of Supply Chain operations.Demonstrated teamwork and collaboration skills.Ability to structure and apply developed organizational skills to manage daily operational issues.Job: Sales Operations
Schedule: Full time
Shift: No shift premium (Mexico)
Travel: 25%
Relocation:
#J-18808-Ljbffr