**Location -****Guadalajara, Mexico*******Core Accountabilities**:- Standard Product Work Shops - Training- In-Depth Product Reviews - White Board (Chalk Talk) Sessions- Health Checks / Assessments- Post Operational Review of Product Implementations- Product Upgrade / Migration Assessments- Systems Performance Reviews- Act as the primary onsite technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management**Required Experience**:- Intune Architecture knowledge with hands on experience regarding the inner workings of Intune, including Workflows- 5 years Intune administration or comparable experience in systems development, network operations, software support or I.T. consulting- Integrating, deploying, and configuring Intune either in a co-management or standalone manner- Supporting Current branch including most of the following: Content Delivery Optimization, Conditional Access, Desktop and Endpoint Analytics, CMPivot, Bitlocker management with CM, Office 365 deployment and update management- 5 years working with Microsoft Server products- Working with Group Policy, Active Directory, SQL, PowerShell- Meaningful experience with Microsoft enterprise software product offerings- A passion for providing World class customer service- Awareness of corporate environments and their business requirements- Works well in a team environment, also comfortable being an individual contributor**Desired / Preferred Characteristics**:- 5 years in software support, secure infrastructure, IT consulting, or related- 5 years working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.- Excellent written, oral / presentation and technical writing skills- Good understanding of ITIL/Service Management, PROSCI or Sigma Six- Risk analysis and remediation planning- The ability to read/interpret the needs/wants of customer executives and leaders- Ability to tactfully handle and articulate customer critical issues and work in a high stress environment- Growth mindset demonstrated by self-directed learning in a rapidly changing environment