Scheduling And Planning Analyst

**Scheduling and Planning Analyst Responsibilities**- Efficiency in forecasting and planning, focused on the continuous improvement of KPIs.- Planning that guarantees a better adherence.- Standardization and automation of processes and reports.**Scheduling and Planning Analyst Job Duties**:- Maintains and improves call center operations by monitoring agent productivity and queue needs; identifying and resolving problems; preparing and completing action plans; managing system and process improvement.- Prepares call center performance reports by collecting, analyzing and summarizing data and trends.- Accomplishes organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunitiesto add value to job accomplishments.**Scheduling and Planning Analyst Skills and Qualifications**:- Process Improvement- Problem Solving- Managing Processes- Attention to detail**Job Types**: Full-time, Permanent**Salary**: $15,000.00 per monthApplication Question(s):- Good command of Excel- ¿Como consideras tu nível de inglés y por qué?**Experience**:- Scheduling and Planning Analyst: 1 year (preferred)**Language**:- English (preferred)