Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.Great people make Schneider Electric a great company.We are looking for a rock star Tech Partner to join our team in our Xico plant located in Tlaxcala. In this role you will be responsible for a wide array of support services. Expert level training/mentoring will be provided by Schneider Electric to ensure that you are successful in the role.What do you get to do in this position?Create, Receive, Monitor, Maintain and Resolve work ticketsImaging, Setup and Support of computer(s), monitor(s), mobile device(s)Maintain on-site presence at designated service locations to support end usersSoftware installation and support in accordance with Schneider standardsPerform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipmentTraining end users on how to operate office automation equipment as requestedHardware platform troubleshooting and managementSoftware platform troubleshooting and managementPerform secure password management for all provided passwordsSupport access to corporate network/wireless and applications (both on network as well as over VPN)Coordinate execution of tasks with guidance from Service Desk representativesManage IT inventory of in-house stock, such as moving, sorting, cleaning, stockingOther duties as assignedQualificationsWe know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.This job might be for you if:Bachelor's degree in Computer Science, Software Engineering or related fieldsEnglish Intermediate - AdvancedAvailable to work on site.You have 1 – 3 years of technical support experience, previous deskside technician support experience desired.Office 365 experience desiredITIL and ITSM experience desired1 – 3 years of experience in implementing, troubleshooting and supporting end user technologies & services, preference given to experience in medium to large sized environments1 - 3 years of MS Windows desktop or laptop OS administration, configuration and troubleshooting experienceExperience with Microsoft SCCM desiredMobile Device Management experience with supporting and managing mobile devices, configuring mobile policies and deploying mobile applications.Working knowledge of key technologies including Enterprise Mobility, Collaboration, Messaging, Video Conference and Unified communication desiredWorking knowledge of LAN and WiFi technologies desiredWorking knowledge of Active DirectoryConfident, upbeat and re-assuring attitude with ability to communicate and interact with workplace professionals, including Executive level personnel, as neededThirst for knowledge and willing to learn and grow every dayProactive and personal interest in support your co-workersProud of delivering world class service and helping others stay productiveLove challenges and solving complex problemsSchneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer.You must submit an online application to be considered for any position with us. This position will be posted until filled.It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.Primary Location: MX-Tlaxcala-TlaxcalaOther Locations: MX-Tamaulipas-ReynosaSchedule: Full-timeUnposting Date: Ongoing
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