.OUR STORESEngaging directly with clients through every channel and touch point, involving them, understanding their expectations – even when unspoken – and creating unique and distinctive experiences in its stores, are the cornerstones of the relationship that Moncler strives to develop with its community to never stop surprising it.Reporting to the Store Manager/Director, the Sales Support Advisor (SSA) will partner with Moncler's sales, operations, visual merchandising, and management teams to support the full life cycle of the client experience, ensuring a seamless and personalized experience for all clients. Embodying the Moncler values as well as the Moncler Client Promise, the SSA will be a knowledgeable and resourceful brand ambassador, projecting an elevated and positive image, both front of house (FOH) and back of house (BOH).RESPONSIBILITIES AND DUTIES:Client ExperienceAchieve individual and team objectives.Welcome every client and provide the best Client experience.Engage with clients to build relationships and develop a deep understanding of their needs.As instructed by store management, support Client Advisors in providing an exceptional client experience.Retrieve and deliver product requests from the BOH to sales floor to support the Client experience and sales.Be a point of contact for and execute product care request, including ticket creation as needed.Learn and master Brand and product knowledge, as well as operational policies and procedures.Operations and Visual MerchandisingAssist in the maintenance and execution of Company visual merchandising standards, including but not limited to the organizing and repositioning of displays and retrieval of product from the BOH and FOH.Contribute to the preparation and execution of inventory based on the requests of management.Support with operational tasks including BOH organization and product assortment go-backs.OtherPerform as a team player and participate in all activities contributing to the overall objectives of the store.Contribute to and maintain a positive and collaborative work environment.Respect Moncler Brand standards in terms of grooming and behavior.Follow the company's policies and procedures.Additional duties and responsibilities as required and communicated by management and/or the Company.Work ExperienceMinimum 2 years of retail experience, preferably in a luxury environment.Experience in hospitality or other relevant client-oriented/service roles are acceptable.Special Skills and Personal AttributesTeam oriented with excellent interpersonal skills.Client-centric individual who thrives in a fast-paced and dynamic environment.Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury-goods industry.Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.Dependable, punctual, and flexible