.About ExelaExela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.Health & WellnessWe offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; andcommuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.Military Hiring:Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.Customer Experience Manager - San FranciscoExela Enterprise Solutions is seeking a high energy individual to fill a Customer Experience Manager I position in San Francisco, CA.In addition to being organized and able to multi-task, this role requires a go-getter with a positive attitude who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry.A Customer Experience Manager's daily tasks will involve:Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates while providing a productive and motivating working environment.Perform administrative tasks, provide volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensure adherence to company policies and guidelines, safety & security procedures.Demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations. Ensure service levels are clearly communicated and understood. Develop a deep bench of talent by focusing on performance management and succession planning