.**Introduction**At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.**Your Role and Responsibilities**The resource should prepare documentation to record and track SLA performance and other reporting requirements required by supported areas, providing technical feedback on process issues to improve overall service delivery. Additionally, should attend to priority 1 and 2 incidents, document severity 1 and 2 incidents during the event, report the pertinent information in a timely manner to the account leaders in case of being an event with severity 1 and 2, in case of not If you have a severity 1 or 2 event, check that the assignment of incidents 3, 4 and 5 is to the appropriate resolution group, analyze and investigate security alerts when required.**Required Technical and Professional Expertise**- Bachelor degree in a related field such as information security, management or computer engineering.- Knowledge of security and network.- Ability to manage and prioritize multiple tasks efficiently- Skilled in Excel- Familiar with well-known SIEM tools- Familiar with SOAR.- Familiar with Security Operations Centre (SOC)- Assist and maintain internal inventory of assets- ** Spanish and English language requirements **(documentation preparations and client communications both written and spoken)**Preferred Technical and Professional Expertise**NA**About Business Unit**IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company