Security Service Desk Level 2

**Why Kyndryl****Your Role and Responsibilities**- Record, document and monitor security and access control requirements- Training material for the use of self-service tools- Address, record and categorize incidents- Detect recurring operational failures related to the operation of Security Service Desk- Level 1 through Scripts- Level 2 reassignment to client- Definition of corrective actions.- Top 10 calls (desb user, reset, network permissions, etc)- Support to audits by providing information.- Training on new functionalities or improvements of the following tools:Chat humano,Chat cognitivo,IBM password Reset (E-pass),Catálogo de servicios- Closure status of security incidents and problems.**Required Technical and Professional Expertise**"Security Service DeskIdentity and Access ManagementSupport service client infrastructureCommunication skillsTroubleshooting"**Preferred Technical and Professional Experience**- Security Service Desk - Identity & Access Management**Required Education**Bachelor's Degree**Preferred Education**Bachelor's DegreeKyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.**Other things to know****Primary Job Category**Technical Specialist**Role (Job Role)**Customer Service Representative**Employment Type**Full-Time**Contract Type**Regular**Position Type**Early Professional**Travel Required**No Travel**Company**(Y045) Kyndryl Mexico S. de R.L. de C.V.**Is this role a commissionable / sales incentive based position**No