.**ABOUT THE **ENTERPRISE TECHNOLOGY SERVICES** TEAM**The Enterprise Technology Services (ETS) team is accountable for all Infrastructure, Security, IT Operations and all End User Services and technologies. This group will ensure that our IT Services are seamless and secure, and that technology is delivered in an efficient, effective, and agile way, with a strong focus on experience.It's a dynamic and challenging environment to work in - but that's why we like it. There are countless opportunities to learn and grow, whether that's exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. This is your chance to be part of a team that has the backing to innovate, disrupt an industry and change lives.**THIS IS WHAT YOU'LL DO**The Ops Enablement function within the Workplace & Enterprise Services function is accountable for; - The AZ Observability strategy, delivering Enterprise Management, Monitoring & Security Tooling and the definition and execution of an AIOps capability unlocking significant business benefit through a transformation in how Infrastructure Platforms and the Applications that are run on them are maintained.- The core ServiceNow Platform, supporting a federated development model and unlocking significant value to the broader organisation- Building and running a capability to enable colleagues to exploit our services focused on driving business value beyond availability and currency, supporting the Business aligned Technology Groups (BTG) groups through the creation of Centers for EnablementThe Security Tooling Services Lead Role has:- **Ownership** **and accountability for the** **Security** **Tooling** **service**,** **including budget, contracts, service management and operational excellence- **Accountability to the CISO** to ensure critical control requirements, SLAs and KPIs are managed measured and reported on- **Govern the upgrades and compatibility of** **the** **Security** **Tooling services** **to ensure seamless upgrades** **to the business and new functionality and capabilities are introduced effectively- **Simplify** **and standardize** **the environment** so our technology is current and delivers a great customer experience- **Engages with key Stakeholders and Customers** **to ensure these technologies meet customer needs**.**- **Delivers service improvements** **to these technologies to ensure they are simple and effective to use