We are looking for a highly organized and self-motivated Senior Account Collector to manage the accounts receivable portfolios for Brady US, Brady Canada, and Brady Mexico.In this role, you will be responsible for:Managing outstanding receivables, resolving customer disputes, and ensuring timely collection efforts.The ideal candidate will possess strong analytical and problem-solving skills, exceptional communication abilities, and a deep understanding of financial processes.Experience with SAP and knowledge of electronic invoicing, particularly for Mexico, are essential.Experience with Mexico's electronic invoicing (SAT) requirements and regulations (for managing Brady Mexico portfolios)Key Responsibilities:Actively reach out to customers via phone and email to obtain payment information and resolve outstanding receivables.Provide customers with account statements, invoice copies, and supporting documents as required.Research, analyze, and resolve customer deductions and disputes (e.G., pricing issues, shortages, freight discrepancies) using tools such as SAP and Get Paid.Maintain a high level of customer satisfaction by providing timely and effective solutions to accounts receivable concerns.Work with customers to negotiate payment schedules, ensuring continued shipments while reducing past-due balances.Partner with Sales, Customer Service, Pricing, and Logistics teams to address and resolve customer issues that impact collections.Invoice and Order Management: Demonstrate a thorough understanding of Brady's invoicing processes, sales orders, credits, debit memos, cash applications, and customer purchase orders.Ensure adherence to all Credit & Collections policies and procedures to maintain consistency and compliance.Provide assistance on specific projects related to accounts receivable and collections as needed.Work with the e-billing team to ensure accurate and timely uploading of invoices to customer portals.Qualifications:Bachelor's degree or equivalent in Finance, Accounting, Business, or a related field.3+ years of experience in accounts receivable, collections, or a similar financial role.Proven experience using SAP to manage accounts receivable and related financial functions.Intermediate proficiency in Microsoft Excel; experience with collections management tools (e.G., Get Paid) is a plus.Fluent in English with excellent verbal and written communication skills. Proficiency in Spanish is a plus, particularly for managing Brady Mexico portfolios.Strong analytical and problem-solving skills to effectively address customer disputes and deductions.Excellent customer service skills with a focus on resolving issues and building positive customer relationships.Ability to work in a fast-paced environment, manage multiple tasks simultaneously, and meet deadlines.Awareness of cultural differences and a commitment to fostering an inclusive and diverse work environment.#J-18808-Ljbffr