.Descripción y detalle de las actividadesWe are looking for a highly organized and self-motivated **Senior Account Collector** to manage the accounts receivable portfolios for Brady US, Brady Canada, and Brady Mexico.In this role, you will be responsible for:- Managing outstanding receivables, resolving customer disputes, and ensuring timely collection efforts.- Experience with SAP and knowledge of electronic invoicing, particularly for Mexico, are essential.- Experience with Mexico's electronic invoicing (SAT) requirements and regulations (for managing Brady Mexico portfolios)**Key Responsibilities**:- Provide customers with account statements, invoice copies, and supporting documents as required.- Research, analyze, and resolve customer deductions and disputes (e.G., pricing issues, shortages, freight discrepancies) using tools such as SAP and Get Paid.- Maintain a high level of customer satisfaction by providing timely and effective solutions to accounts receivable concerns.- Work with customers to negotiate payment schedules, ensuring continued shipments while reducing past-due balances.- Partner with Sales, Customer Service, Pricing, and Logistics teams to address and resolve customer issues that impact collections.- Ensure adherence to all Credit & Collections policies and procedures to maintain consistency and compliance.- Provide assistance on specific projects related to accounts receivable and collections as needed.- Work with the e-billing team to ensure accurate and timely uploading of invoices to customer portals.Experiência y requisitos**Qualifications**:- Bachelor's degree or equivalent in Finance, Accounting, Business, or a related field.- 3+ years of experience in accounts receivable, collections, or a similar financial role.- Proven experience using SAP to manage accounts receivable and related financial functions.- Intermediate proficiency in Microsoft Excel; experience with collections management tools (e.G., Get Paid) is a plus.- Fluent in English with excellent verbal and written communication skills.
Proficiency in Spanish is a plus, particularly for managing Brady Mexico portfolios.- Strong analytical and problem-solving skills to effectively address customer disputes and deductions.- Excellent customer service skills with a focus on resolving issues and building positive customer relationships.- Ability to work in a fast-paced environment, manage multiple tasks simultaneously, and meet deadlines.- Awareness of cultural differences and a commitment to fostering an inclusive and diverse work environment