Senior Account Coordinator

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**DUTIES AND RESPONSIBILITIES**The duties and responsibilities of this position consist of, but are not limited to, the following:**Customer Experience**:- Establishes contacts and builds relationships at multiple levels and in multiple departments internally and within the customer organization- Coaches the customer on daily modal decisions and questions to ensure freight is properly executed- Leverages Sales persuasion to retain and grow the business by listening to customers and effectively implementing creative order to cash solutions to the customer- Understands the market conditions impacting supply and demand, effectively communicates changes to customers and adjusts pricing to win and ensure sustainable profitability- Reviews internal and customer data inclusive of customer aligned KPIs for quality and accuracy- Engages customer with a focus on process improvement aligned to internal and external quality metrics- Manages conflict and navigates difficult conversations with the customer using tact and diplomacy- Understands negotiated payment terms and processes and helps to facilitate timely invoicing- Connects with and influences internal and external parties to work through and resolve competing demands in the best interest of the customer and C.H