The Senior Account Executive role is a unique opportunity that offers a diverse and challenging work environment. You will serve as an internal and external liaison, providing in-house service for our esteemed clients. You will play a pivotal role in supporting the sales team and identifying growth opportunities by evaluating the client's current portfolio. Your responsibilities will include identifying and pursuing new product, distribution, or service opportunities with assigned clients. You will also oversee the implementation process, ensuring the smooth execution of tasks associated with installation planning. This role is not just about managing accounts but building and maintaining positive relationships with key client contacts and fostering collaboration between client and utility resources. Your role will also be crucial in maintaining the integrity of client data, from proposal to implementation, and evaluating the client's financial performance. You will provide management and clients with recommendations to ensure program profitability while managing contracting activities.
Qualified candidates will reside in one of the following states:
Massachusetts or Connecticut
** This role will require up to 40% travel **
What will be my duties and responsibilities in this job? Manage the day-to-day relationships with assigned clients to maintain maximum client satisfaction.
Develops and maintains positive relationships with key contacts within client organizations at various levels.
Provides accurate and timely responses to clients.
Supports with introducing and implementing opportunities that advance strategic solutions within the client.
Reports quality issues upward for transparency and follow-through on resolution.
Monitors service performance to ensure client commitments are satisfied.
Communicates and meets regularly with senior representatives of client organizations.
Identify, present, and (when the agreement is obtained) manage the implementation of new business opportunities and program enhancements for revenue growth and retention.
Implements program enhancements that reduce expenses for Assurant.
Demonstrates a clear understanding of financial arrangements.
Regularly monitors critical business metrics and revenue goals to ensure they are being met and provides narratives to management.
Prepares and conducts Business Reviews by coordinating, creating, and verifying all documentation and all other participation and logistical arrangements.
Develop recommendations based on program performance through financial analysis, report any problem areas, and provide solutions and alternative recommendations to Client and Assurant.
Advocates and manages change requirements for clients as specified by Assurant and the various supporting functional teams to comply with all business guidelines, state compliance, and governed statutes.
Ensures quality of business arrangement data from sales through the set-up process and ongoing changes to ensure the agreed business arrangement remains intact.
Manages the contracting and re-contracting process as required by management and the assigned clients. This includes interacting with various levels (Claims, Operations, Legal, Underwriting, Actuarial, Sales) internally and within the client and facilitating the resolution of contractual issues. Understand the contractual arrangements for assigned clients to efficiently manage the business to the contractual terms and conditions.
Assists the Legal department with drafting contracts and addenda for assigned clients.
Obtains proper approvals for all contracts and addenda.
What are the requirements needed for this position? Bachelor's degree or equivalent experience.
A minimum of 3 years of experience in agency sales, marketing, and/or account development experience.
1 year of experience in Property and Casualty or Flood insurance.
Experience building long-term relationships with clients and providing solutions based on business needs.
Reside in one of the following states: Massachusetts or Connecticut.
Proficiency with MS Tools i.e., Excel, Word, and PowerPoint.
What other skills/experience would be helpful to have? Ability to work effectively with various company functions and individuals.
Perform work responsibilities promptly and in a fast-paced, high-volume office work environment.
Excellent written and verbal communication skills.
Manage large groups to drive results.
Experienced in performing effectively when priorities, direction, and resources change.
Collaborate well with direct and indirect management.
Ensure alignment with the established Assurant and line of business goals/objectives.
Apply expert problem-solving skills to the most complex issues and recommend improvements.
Advanced knowledge of channels and Assurant's business.
How much travel should I expect? Up to 40%
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