.Senior Analyst, SalesforceLOCATION: Westchester, Illinois or Mexico City, MexicoREPORTS TO: Global CRM ManagerCompany Background:Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion's wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems.Core Responsibilities:Work with the business to identify opportunities for driving sales productivity and effectiveness through technology, data, and process improvement.Manage the product roadmap, prioritization, release planning, and delivery of key features for the business processes and technologies you oversee.Perform the Senior Business Analyst role in often complex technical projects, overseeing requirements gathering, research, testing, deployment, documentation, training, communication, and user enablement.Manage, track, and ensure the timely resolution of risks, blockers, issues, and bugs.Review, test, and measure business impact of CRM enhancements to ensure they are providing business value and delivering expected ROI.Stay current with Salesforce releases as well as relevant solutions and best practices in the marketplace.Develop training materials and facilitate end user training sessions on the Salesforce.Com application.Measure and report on performance, achievements, and outcomes.Participate in cross-functional teams that address strategic business issues involving CRM.Partner with Salesforce and other partner vendor Customer Success management teams to drive engagement, adoption and utilization.This position is well-suited for you if you bring:A passion for customers and demonstrated business acumen.Experience managing and implementing technology-enabled end-to-end Customer Relationship Management.Understanding of the lead-to-cash processes, preferably within a B2B manufacturing environment.Process orientation with analytical skills to identify and tap improvement opportunities.Strong interpersonal and communication skills.Qualified candidates will have:Bachelor's degree or equivalent professional experience.5+ years of increasing responsibility in business analysis, product management, or related fields.Salesforce certification is highly desired.Deep Salesforce expertise or experience with other CRM platforms.Experience in leading and managing complex projects.We are an equal opportunity employer and value diversity at our company.Relocation Available: NoPay Range: $78,700.00-$104,966.67 AnnualIncentive Compensation: This role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.Benefits: Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan