.The RoleAs a Senior Application Services Engineer, you will be part of a global support team managing products and applications worldwide.
You will work closely with development and architecture teams to consolidate and replace caching systems & message brokers while centralizing logging across the globe.
Playing a critical role in strengthening the product lifecycle by ensuring robust application layers and system reliability consolidating over 450 products across +42 business units.
You'll have the opportunity to extend your expertise to harden products, reduce downtime, and enhance overall performance.What You'll DoProvide L3 support experience in leading 24x7 on-call support for highly critical customer-facing applications with technical depth in troubleshooting issues quickly and following up with permanent fixes.Support a broad range of technologies Windows/Linux, multi-tier web applications, middleware (web/app servers, infrastructure, containers, message queues, databases, networking)Effectively deploy applications by building automation suites (GitHub, Ansible, semaphore…)Install, configure, and tune middleware applications (sFTP, Apache, Tomcat, IIS, Redis, RabbitMQ, Graylog, Kafka, IBM-MQ)Setup monitoring at all layers of the application stack and resolve alerts quickly using NewRelicApplication performance tuning, outage troubleshooting / triage, short term / long-term fixesWork closely with development/architecture to replace and reduce the footprint and cost of infrastructure on the cloud by migrating to our on-premise data centersImprove architectures by enhancing application architecture and redundancy across legacy systemsCentralize logging in production environments using GraylogEnsure design, infrastructure, processes, and operational documentation are up to dateAutomate repetitive tasks, leaning out processes that drive down outages and deliver quick resultsFamiliarity with Public & Private Cloud (AWS, Azure, GCP), and on-prem VMware virtualized systems environments.Basic networking knowledge (F5, HAProxy)Ability to drive own bodies of work using Atlassian stackWhat You Will Bring:Data-Driven & Communication: You'll need strong communication skills to hold technical conversations in English, asking relevant questions to guide problem-solving processes.Problem Solving: You should possess strong critical thinking skills to navigate unfamiliar situations, providing clear, step-by-step troubleshooting guidance.
You'll lead on calls, mentor team members, and prioritize issues by evaluating their impact, urgency, and resource requirements.Application Services and Infrastructure: You'll have to be capable of navigating through the IT infrastructure, regardless of minimal background on its architecture leveraging your previous experience