We are seeking a committed Senior Application Support Engineer to be part of our team, offering exceptional technical support to our clients.The role includes being the primary contact for customer support, executing remote diagnostics, and ensuring effective resolution of customer inquiries. The preferred candidate will display strong motivation, a customer-centric attitude, and comprehensive technical knowledge of various software technologies.Responsibilities:Act as the primary contact for customer technical issues via phone, email or chatDiagnose customer problems remotely, replicate issues in diverse settings, and collaborate with the customer to find solutionsAssist customers through the process of solving problemsOwn client issues from start to successful completionCreate and improve best practices documentation to enhance processesLog interactions and events as required during the resolution processEffectively prioritize tasks and manage time to ensure timely actionsKeep track of the status and progress of open incidentsLog and document bugs for investigation by the Software Engineering TeamPropel case resolutions and involve additional teams when necessaryContinuously enhance technical skills and deepen understanding of productsFollow strict security protocols, procedures, and best practicesRequirements:Minimum of 3 years in IT Operations SupportBackground in Linux administration with proficiency in interpreting logs (Linux, HTTP logs)Proven track record of diagnosing and clearly communicating technical issues to IT staff and non-technical usersAdvanced critical thinking skills: investigation, analysis, interpretation, evaluation, explanation, and problem-solving abilitiesExcellent client-interaction skills with strong attention to detailSuperior verbal and written communication skills, including grammar and syntax proficiencyExperience in generating in-depth documentationProficiency with handling correspondence via email and phoneCapability to manage high workloads within strict deadlinesStrong time management skills with excellent prioritization understandingIndependent, self-led learner who thrives in a team settingHighly motivated, capable of multitasking and maintaining focus on customerProficient English fluency at a B2+ levelNice to have:ITIL credentials or familiarity with ITIL-based processesFamiliarity with JavaScript and Python (for reading and understanding code)Background in using Gsuite productsWe offer:International projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedIn#J-18808-Ljbffr