Senior Application Support Engineer

Job Requirements**Other duties and responsibilites will be**:Work ExperienceFluent in service management ITIL best practices in day-to-day routine, incident management, problem management, change management, etc.Excellent communication and interpersonal skills, and able to work well with cross-organizational teams.Excellent in analytical thinking, problem solving and negotiation skill.Excellent in customer service (customer focused) with a consultative style of communication when addressing issues and solutions.High capability to handle business / customer complaints and queries effectively.Highly motivated, results-driven, and able to multi-task.Experience in engaging with internal and external stakeholders on defining business requirements.Flexible and committed.
As when required during critical incident or event to work beyond office hours/ different time zone.- Well-versed with any ticketing system and monitoring system.Good technical background on Java,.Net and any other software / programming languages.Good knowledge and skill in database such as MSSQL, MySQL, Oracle, etc.Good knowledge in API, webservices and other integrations technologies.Advanced and depth knowledge in SQL Query / PLSQLUnderstand either practice or adopting Agile methodology and understand of Scrum methodology.Some understand and adopting cloud computing (Azure) / solutioning.Bachelor degree in Computer Science, Information Technology, Computer / Software Engineering or relevant courses.At minimum with ITIL foundation certificate, advance will be advantage.Understand and practice SDLC and/or Agile software development.