.All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified. About the Role: The Sr. Billing & Collections Specialist reports to the Credit & Collections Manager and is responsible for assisting with a variety of revenue and accounts receivable related tasks, including reviewing sales contracts, day-to-day billing activities, client communications, and collections. This advanced role performs billing and collection related tasks in an accurate, timely, and efficient manner and is able to shift gears and manage multiple responsibilities in an ever-evolving fast-paced environment. Additionally, the Sr. Billing & Collections Specialist is responsible for processing billing and managing a collections portfolio of MSP/Partner Tier 1 & Tier 2 Accounts, serves as the lead trainer for new hires and backup support for Direct and Partner accounts, assists teams with answering billing and collection related questions, assist with suspension file, monitors slack related channels, month-end closing duties, and ad hoc projects within their designated time zone. The ideal candidate can communicate clearly and concisely with internal teams and customers, understand their inquiries, and provide timely, courteous, and helpful responses. Working with our growing finance team in the US, India, Mexico, and around the globe, the ideal candidate will work well in a team environment as well as independently. In this role, you will: Manage an MSP/Partner collections portfolio for Tiers 1 & 2 and ensure timely collection of outstanding payments. Contact customers via phone and email regarding overdue invoices, resolve payment disputes, answer contract/billing questions, and negotiate payment plans. Monitor and maintain accurate records of collections activities and customer interactions. Maintain Aging Report with update status report and notify management and internal teams of critical accounts. Dispute resolution, billing adjustments and interaction with the internal teams to resolve issues. Posts daily customer payments by recording cash, checks, and credit card transactions. Respond to customer inquiries using ticketing system regarding billing questions and discrepancies and provide clear written or verbal communication to resolve the issue. Set up new and renewal customer orders in Salesforce and properly document contract terms to be used for billing purposes. Assist in manual billing arrangements, including any new arrangements or reporting requirements due to new and evolving business models