**Unlock a World of Opportunities with C.H. Robinson**
At C.H. Robinson, we are not just shaping the logistics industry—we are redefining it. We are looking for a passionate and skilled **Senior Billing Representative** to join our dynamic team. In this role, you will work directly with customer branches and handle incoming calls from C.H. Robinson contracted carriers and factoring companies. Your exceptional communication skills and commitment to customer service will be key as you resolve billing and open payables questions. You will utilize your critical thinking skills and systems knowledge to navigate Navisphere, C.H. Robinson's internal system, with ease.
**Key Responsibilities**:
- Leverage systems functionality and established processes to release a high volume of vouchers daily while meeting established error rate guidelines.
- Release payments to carriers and invoices to customers.
- Analyze data to identify and solve complex problems.
- Utilize problem-solving and critical thinking skills to work with carriers in resolving paperwork issues and any billing or open payables questions.
- Make quick decisions and sound judgment calls when resolving invoicing or payment issues.
- Escalate more complex issues to senior-level team members and/or leadership.
- Work within established procedures and adhere to quality guidelines.
- Contribute ideas for process improvement based on identified themes and an understanding of the big picture.
- Develop professional relationships with internal and external customers, maintaining open lines of communication and building rapport through timely and professional service.
- Continue to develop skills and build billing knowledge and business acumen.
- Work as a member of the team, willingly providing backup support for peers when needed.
- Provide coaching and support to less experienced team members.
**Call Center Responsibilities**:
- Utilize advanced skills and expertise in various processes and systems to answer carrier questions and billing concerns, troubleshoot, and resolve issues.
- Handle multiple incoming phone calls daily while maintaining minimum department service levels.
- Accurately log calls and data entry.
**Strategic/Dedicated Billing Responsibilities**:
- Follow customer-provided standard operating procedures (SOPs).
- Utilize advanced skills and expertise in various processes, procedures, and systems to work with uninvoiced and unreleased invoices.
- Perform other duties or responsibilities as assigned based on team and/or country-specific requirements.
**Qualifications**:
- High School Diploma or GED equivalent.
- Minimum of 4 years of data entry or call center experience.
- Minimum of 1 year of strong customer service and communication skills (written and verbal) experience.
- Proficient in Microsoft Office Suite of programs (preferred).
- Previous experience with the Navisphere system (preferred).
- Well-developed written and verbal communication skills.
- Positive, professional attitude with excellent customer service skills and the ability to manage conflict or sensitive topics.
- Strong interpersonal and critical thinking skills, with the ability to make sound decisions and exercise good judgment.
- Strong organizational skills and attention to detail.
- Ability to take initiative and approach work with persistence.
- Ability to thrive in a fast-paced, professional, and deadline-driven environment.
- Effective in multitasking and prioritizing tasks and time.
- Strong strategic orientation, influence skills, and business acumen.
- Values a diverse and inclusive work environment.
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
**Benefits**
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
**Why Do You Belong at C.H. Robinson?**:
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.
