.Zendesk's Enterprise Architecture team is in search of a Lead Business Architect, proficient in applying a structured business architecture approach and methodology to gather key views (capability, functional landscape) and help define, re-engineer, and automate processes across the enterprise!You will partner closely with business and operational team members, IT, and engineering to comprehend Zendesk's business architecture and pinpoint areas for improvement, and delineate and roadmap strategies to enhance key capabilities. Additionally, you lead the enablement of key capabilities and to build outstanding organizational designs and operating metrics.The Role! Define and improve critical capabilities across the GTM (Marketing, Sales, Service) landscape while assessing and providing recommendations on maturation Arrive at a high-level business architecture that helps business partners prioritize and sequence critical initiatives while serving as a link between process and systems. Visualize and create high-level value stream and process models that can be used in knowledge sharing and future analysis Model, maintain, and present key Business Architecture work, including business capabilities, gap analysis, current and target state flows, value streams, process mapping and modeling, data modeling, and use cases Engage with Enterprise, Solution, and Domain Architects to assist with translating business capabilities to technical design, collaborate closely with IT Architects to craft optimal technical solutions to meet business needs and aligning IT strategies Design and optimize organizational structures, focusing on aligning team configurations, roles, and responsibilities to maximize efficiency and support strategic objectives. Ensure that business processes meet both short and long-term requirements and support Zendesk's technology development as we grow. Conduct workshops and coordinate across multiple senior stakeholders Required Skills 5+ years as a business architect or process architect Ability to document requirements for business process flows, capability and feature descriptions, gap analysis, KPIs, business use cases, and visual and textual techniques