What You'll Do- Analyze data results and communicate findings in a simple and concise format to business stakeholders- Collaborate with IT to understand the customer support and services data architecture- Migrate existing reports and interfaces from other platforms to Power BI or ServiceNow- Work closely with the business and technical teams to ensure the project delivery meets the business requirements- Build end-to-end reporting packages that "tell a story" with clear take-aways and action that drive expected outcomes- Research and find solutions for issues related to the reporting environment- Assist in ServiceNow platform implementation efforts related to reporting and Performance AnalyticsWho You'll Work WithYou will partner closely with the business and technical teams to translate business requirements into technical specifications and build reports and dashboards in Power BI and ServiceNowWe are looking for a Senior Business Intelligence Analyst who is an SQL enthusiast, collaborator, and team player to join the Services Analytics team within the Global Customer Services organization. If you are inquisitive and searching for an opportunity to find answers in data, let's talk!- Excellent English Skills: verbal, written and visual presentations- Bachelor's Degree in Computer Science, Business or another related discipline- Experienced in collecting user requirements with the ability to understand complex business needs and translate them into solutions in Power BI or ServiceNow- Demonstrated aptitude writing complex SQL statements and an understanding of logical and physical data modeling- 6+ years of industry experience authoring BI report solutions with Microsoft Power BI platform- Versed in the Microsoft Office Suite with an emphasis on Excel (experience coding in vba a plus)- Ability to work in teams and as an individual contributor - strong consultative and consensus building skills- Strong analytical and problem-solving skillsWhat You Will Bring- 7+ year Experience with other PowerBI- Working experience with Teradata tools and technologies- Experience with statistical methodologies and software- Understand agile methodologies such as scrums, development sprints, demos, and sprint reviews- Experience with database operations, server management or other IT support functions
