Senior Business Operations Analyst

Detalles de la oferta

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**Employee Applicant Privacy Notice****Who we are**:**The role**This is an exciting opportunity to join a growing** Collections Center of Excellence (CCoE) **team that has developed strong partnerships and working relationships with other key functional areas.
The **Senior Business Operations Analyst** will be an integral member of the CCoE team, and will provide thought leadership to shape the strategy of the partner Ops teams.
This person will partner with junior analysts to lead the analysis, reporting, and modeling to develop and interpret information.
Driving operational decision-making, policy/procedure formation, growth management, and other managerial functions are core to this role.
In addition to strong analytical skills, this person will need exceptional communication skills and relationship skills in order to turn ideas into reality.- This **Senior Business Operations Analyst **will be part of the **Business Planning & Analytics (BP&A)** team within CCoE.
This is a critical role that will develop new Collections MIS Tableau reporting and analytics used to improve efficiency and effectiveness, while pursuing enhanced performance across all of the Collections life cycle focused on the Member experience- This individual will report directly to the head of BP&A's MIS team and serve as a senior analyst to create, improve and interpret new MIS Tableau reporting used to drive the Credit Card, Personal Loan and Student Lending Businesses**What you'll do**:- Responsibilities include preparing PowerPoint presentations around Collections and Recovery insights, strategy changes, opportunities, and risks to senior leaders- Must possess extremely **proficient SQL skills** that are used on a daily basis- Develop and optimize strategies that balance effectiveness and efficiency through a combination of impact analysis, testing and collaboration with stakeholders- Independently lead the entire project lifecycle for complex data analysis, requirements gathering and creation of new production reporting- Work closely with other MIS team members to help mentor and collaborate on improving current processes, databases, and tables stored in a Snowflake data environment- Work with our outbound Dialer and IVR inbound teams on analyzing results and creating OMNI channel reporting- Work with Operations and Technology partners to identify gaps in system/operations process flows to ensure alignment of strategy/intent, execution, policies, state legalities and regulatory guidelines as it relates to contacting delinquent customers- Build strategic relationships with operations leaders to establish shared goals and deliver analytics and insights in a fast-paced and ambiguous environment.- Enhance and develop strong team culture and provide mentorship to members of the team


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

Requisitos

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