.Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.
Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
But this is just the beginning of our journey.
Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionThe RoleThe Senior Business Process Consultant, Creator Workflows is the functional and process expert of a customer engagement team – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Creator products – all with the goal of accelerating and driving customer business outcomes.What you get to do in this role:Be the process expert in custom application development using ServiceNow App Engine and Platform products.Advise customers on custom application development practices and scaling applications development.Drive various customer application specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.Lead customer design workshops to capture personas, interactions, interfaces and data requirements of any application use case while considering ServiceNow Platform functionality.Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral.Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution.Draft functionality-focused user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources.Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement.Promote continuous improvement practices for delivery/engagement materials.Support presales activities when required.Provide mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.Up to 30% travel annually, driven by customer needs and internal meetings.QualificationsIn order to be successful in this role, we need someone who has:ServiceNow Certified System Administrator (CSA) plus one mainline certification (e.G.
CAD, CIS-ITSM).At least FIVE years of application consulting experience with previous roles in Business Analyst and/or System Architect